EMT Practice Test

1. Question Content...

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Question1: An administrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions.
How can an administrator meet this reporting requirement?

Question2: Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)

Question3: an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and each issue may be associated with multiple tickets.
how should the administrator set up the relationship between issues and tickets?

Question4: An administrator at Cloud Kicks has been asked to clean up old approval delete.
Which two things could prevent the process from being deleted?
Choose 2 answers

Question5: Which feature license is required to use Content? * (1 Point)

Question6: Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.

Question7: A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)

Question8: How can you, as a System Administrator, enforce standardization of tags in libraries?
Choosetwoanswers.* (1 Point)

Question9: AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Question10: which feature is supported in delegated administrator? choose 3

Question11: Universal Containers uses a Private Sharing model for Accounts. User A is onboarded to User B's team and given the same Profile and Role. Both users own 20 Accounts but User B is able to see 40 Accounts, whereas User A can only see the 20 they own.
What are two possible reasons for this?
Choose 2 answers.

Question12: Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

Question13: A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product.
What is an important consideration when cloning a product?

Question14: The sales manager at Universal Containers wants to see all opportunities that do not have any activities.
Which report type could be used to meet this requirement? Choose two answers. * (1 Point)

Question15: An administrator at Universal Containers hat completed a new set of validation rule along with a Process Builder in a sandbox and wants to move these changes to production via a change set but they are currently unable to do so.
What are two configurations an administrator needs before they are able to deploy changes? Choose 2 answers

Question16: The administrator of universal containers is testing an approval process in a refreshed developer pro sandbox and is finding that none of the notification emails are being sent to the approvers.
What could be the cause of this? choose 2

Question17: When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)

Question18: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
What types of relationship can be used to accomplish this?

Question19: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question20: Recruiters at Universal Containers want to associate a position with their related job applications using two custom objects-Position and Job always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement? * (1 Point)

Question21: Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?

Question22: A change set that has already been submitted for deployment is missing a component.
What can you do in order to correct the issue? * (1 Point)

Question23: the vp of sales noticed that sales representatives are extending their close dates to the future on their opportunities.
how can the sales managers determine how many times close dates are being changed? choose 2

Question24: Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount m the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the MR profile. For all other users viewing the user record, the Salary field should display the word "Confidential* as text in the field.
What should the administrator to fulfill this requirement?

Question25: Which capability is available in both customizable Forecasting and collaborative forecasting? choose 2

Question26: Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1, What type of product scheduling should the CK administrator set up to accurately capture that information?

Question27: Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

Question28: A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? * (1 Point)

Question29: Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. * (1 Point)

Question30: An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement?
Choose 2 answers

Question31: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question32: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

Question33: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question34: Which deployment tool can be used to deploy metadata from a developer
edition organization to another organization? choose 2

Question35: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users? * (1 Point)

Question36: How would you configure a profile to find duplicate records? * (1 Point)

Question37: how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Question38: What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3

Question39: An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types.
What should the administrator do to make this an easier process?

Question40: Universal Containers is working on an implementation strategy for Salesforce CRM content and wants to ensure consistent tagging across and within its libraries, minimizing accidental duplicate tags.
What action can be taken to ensure this consistent tagging in universal containers libraries? choose 2

Question41: What access can users have to Accounts and Opportunities when territory management is enabled? * (1 Point)

Question42: Multiple developers work in the AW Computing developer sandbox for testing and merging code. A developer is reporting that one of the Lightning web Components is no longer visible in the user interface.
What can the administrator use to troubleshoot?

Question43: Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for are deleted.
How can this be accomplished?

Question44: Cloud kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers

Question45: Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?
Choose 2 answers.

Question46: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
which two reasons could be the cause?
Choose 2 answers

Question47: Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

Question48: A user is trying to add a product to an opportunity and wants to select a price book to reflect the correct price for the customer. They are sure they have access to several different price books but the option to choose which one is missing.
What should an administrator do to resolve the issue?

Question49: Which two deployment tools should be used to deploy metadata from a Developer Edition organization to another organization?
Choose 2 answers

Question50: Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)

Question51: U.C wants to archive cases that have been closed for two or more years. the cases need to be revoved from salesforce and be available to be loaded into loaded into the company's data warehouse.
how can the administrator automate this process? choose 2

Question52: The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

Question53: A sales manager cannot vim a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

Question54: While reviewing the quarterly forecast, a manager notices the newest team member is missing in the forecast- After looking at a few the manager can see where the sales representative has closed six opportunities this month and has three additional opportunities m progress.
Where should the administrator start troubleshooting?

Question55: What is the first step before setting up entitlements? * (1 Point)

Question56: The marketing department at universal containers regularly changes the
page layout requirements for its custom marketing objects. The VP of
Marketing has asked the administrator for permission to configure only
these objects.
What can the administrator do to meet this request?

Question57: A sales manager wanes to edit the Opportunities owned by the sales team. The manager does NOT have edit access to the Opportunity object.
What is the recommended solution?

Question58: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

Question59: Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)

Question60: How can content types be used in CRM Content? (Choose two answers.) * (1 Point)

Question61: Universal Containers uses Enterprise Territory Management to assist with the assignment of records. Each territory has only one user assigned. A sales rep converts a lead to an opportunity and the lead owner belongs to the same territory as an account that the opportunity was converted to.
What ts the expected assignment of the opportunity?

Question62: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question63: an administrator wants to report on activities related to a specific account over the past 18 months but some of these activities have been archived.
how can the administrator obtain a report with the correct data? choose 3

Question64: The marketing department at Universal Containers regularly changes the page layout requirements for its customer marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?

Question65: What are two considerations an administrator should consider when setting up quotes?
Choose 2 answers

Question66: North Trail Outfitters want to automate the assignment of territories to opportunities.
Which two features are needed to meet this requirement.

Question67: A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate #m*e the sates rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

Question68: Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?

Question69: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question70: Recruiters at universal containers wants to associate positions with their related job applications using two custom objects position and job application. a job application must always have a related position. if a position is deleted, the corresponding job applications are deleted.
what type of object relation ship will meet this requirement?

Question71: Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

Question72: Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)

Question73: Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline.
Which two settings should be enabled to meet this requirement?
Choose 2 answers

Question74: What is a capability of Territory management? Choose 2 answers

Question75: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

Question76: How can an administrator ensure article managers use specified values for custom article field?

Question77: What declarative toot fete administrators test Lightning email temples and automations in a sandbox environment and then move what's successful to a production environment?

Question78: Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

Question79: After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

Question80: Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

Question81: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and
"grant access using hierarchies"is checked in their sharing settings. Why is the sales manager not able to view the contact? * (1 Point) The contact sharing settings are controlled by the parent, and the account owner is

Question82: What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

Question83: Cloud Kicks has an app that should only be used in the VIP showroom.
Which feature should an administrator use to permit access to the app?

Question84: How can you make sure that a field will be visible on 2 profiles only? * (1 Point)

Question85: After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

Question86: What would cause are quired field to not be populated on some records? Choose 2 answers. * (1 Point)

Question87: Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?

Question88: Universal Containers plans to migrate its existing knowledge base in to Salesforce Lightning Knowledge. Which two statements must be considered? Choose2 answers.* (1 Point)

Question89: Universal Containers needs to use a different pricebook for sales
representatives in each of the US, LATAM, EMEA, and APAC regions. What
should the system
administrator do? * (1 Point)

Question90: What are two capabilities of Enterprise Territory Management?
Choose 2 answers.

Question91: The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

Question92: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

Question93: How should an administrator ensure article managers use specified values for custom article fields?

Question94: Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers.
Choose 3 answers

Question95: Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

Question96: Which three types of prices should an administrator set for an organization's products?
Choose 3 answers.

Question97: Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.

Question98: A sales manager cannot view a contactowned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

Question99: Which permission do you need to manage entitlements? Choose two answers. * (1 Point)

Question100: What is the correct order of steps to follow when working with inbound change sets?

Question101: Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.